RETURNED GOODS

1  The buyer has the right to recede the contract signed with the seller, without paying any fees or specifying the reasons, up to ten (10) working days from the day of delivery, in the case of sales of products classified as ‘consumer’. In cases of capital goods, it is necessary to provide a valid motivation leading to the return. Furthermore, it is not possible to change the product with another one.

2. To recede the contract, the form for returning products must be filled.

3. In these cases, it is necessary to return the products to the seller by giving them back to the Freight Forwarder up to a timeframe of ten (10) working days starting from the day in which the products have been received.

4. You may incur in expenses for returning the goods purchased, only if you decide to use the services of a different Freight Forwarder from the one indicated by the Seller in the returning goods form. In the case in which you decide to use the services of the Freight Forwarder suggested by the Seller, the returning goods fees will not be charged to you.

5. The right of withdrawal, besides the respect of the terms and modalities described in the above-mentioned bullet commas, it is ensured only if the following conditions are respected:

  • The returning goods form is filled correctly and sent to the Seller up to and not beyond ten (10) working days starting from the delivery of the goods.
  • The products must not be used, worn, altered or damaged;
  • The identification tag must be still attached to the products with the single-use seal, constituting part of the products;
  • Products must be returned in their original packaging;
  • Returned goods must be sent to the Seller in one shipping only. Therefore, the Seller has the right not to accept products of a same order, returned and sent in different moments;
  • The returned goods must be delivered up to ten (10) working days from the date of delivery.

 

6. If the right of withdrawal is used following the modalities and terms indicated in this paragraph, the Seller will refund the amount already received for the purchase of the goods.

7. The amount will be refunded as soon as possible and, in any case, up to thirty (30) days from the date in which the Seller has acknowledged your willingness to use the right of withdrawal.

8. If the modalities and terms to exercise your right of withdrawal are not respected, as they are specified in this paragraph, you will not have the right to be refunded for the amount paid to the Seller; However, you could have the products returned to you, at your expenses, in the same status you sent them back to the Seller. Conversely, besides the amount already paid for them, the Seller could keep the products.

 

Timing and terms of repayment

1. After the return of the products, the Seller will perform the necessary checks to control the compliance to the conditions and terms indicated in the previous paragraph. If these verifications have a positive feedback, the Seller will send you via email the confirmation regarding the acceptance of the returned goods.

2. Whatever is the modality of payment you used, the refund is activated by the Seller as soon as possible and within thirty (30) days from the date in which the Seller has acknowledged your request of the right of withdrawal, after having verified the right implementation of it and the acceptance of the returned products.

3. If there is no direct correspondence between the recipient of the products indicated in the order and, the person who has issued the payment of the amount due for the purchase, the refund of the paid amount will be refunded by the Seller, in any case, to the person who has issued the payment.

4. The value date of the refund is the same as the one of the charge; Therefore, there will be no loss in terms of bank interests.

5. The Seller indicates as freight forwarder the company SDA. Through the freight forwarder SDA, you could return your products to the Seller completely free of charge by using the adhesive label attached to the package containing the products. This method allows the Seller to pay the shipping costs and verify, at any moment, the package tracking.

6. If you decide to use a different freight forwarder than the one indicated by the Seller, the shipping expenses will be paid by you as well as you will assume the responsibility in case of damaging or loss of the products.