SHOPPING

A product is defined “limited edition” when there’s a limited availability of its fabric. Once out of fabric, the product is no longer available.

A product is defined “sold out” when it’s not temporarily or permanently available for sale.

Once confirmed, orders are automatically processed and cannot be cancelled. Items may be returned according to our return policy.

Unfortunately, not. Orders are automatically processed and, once confirmed, it’s no longer possible to modify them.

To buy new items, you must place a new order; to return items, please follow our return policy.

Of course! You can browse our website in its mobile version.

To buy items on insaneleven.com, follow the instructions:

  1. from the product page, select colour and size
  2. add to cart
  3. when you have finished shopping, click on Shopping Bag
  4. select shipping method and payment option
  5. enter your shipping ad payment information
  6. check all the information you entered and click “buy”

A confirmation e-mail containing the details of the order should arrive within a few minutes of placing your order. By this time, our warehouse will take care of your order and, once it will be shipped, a new confirmation e-mail will be sent.

Inside the product, select the “size guide”: you will get a window with reference sizes.

No, it’s not necessary. You can place an order even in case you don’t have an account.

PAYMENT

Once the order is placed, we will automatically request a payment authorization to verify the validity of credit card and availability of money. Then the card will be charged.

Insaneleven.com guarantees the order is only charged once on your credit card. It is possible the amount is listed two times on your account balance: the first is the payment authorization request, the second is the actual charge.

Make sure you have correctly insert the payment data. In case you chose to pay by credit card and the problem persists, please contact the issuing bang.

In case you need further assistance, contact us and we’ll be happy to help you.

Www.insaneleven.com accepts the following forms of payment:

CREDIT CARD

At the time of purchase, Customers enter the details of their credit card in a safe electronic banking system, supplied by PayPal. It is possible to make purchases through Visa, MasterCard and American Express.

BANK TRANSFER

Choosing to pay by bank transfer, at the end of the order the customer will automatically receive an e-mail of confirmation containing the bank details of www.insaneleven.com.

The order will be shipped once the bank transfer reaches our bank account and the order is ready.

PAYPAL

By choosing the PayPal method of payment customers may directly pay through their PayPal account.

PAY ON DELIVERY

This payment method is available only for shipping to Italy. The customer will pay to the courier at the time of delivery by cash or cheque, with an additional fee of 6,00 €.

Our website only uses euro.

We keep your personal data private and confidential, we will give them only with your permission.

For further details, see privacy policy.

SHIPMENT

You can check the delivery status of your order and track your shipment at any time. Paste the order number you received with the confirmation e-mail and insert it in the “research” page inside the website www.sda.it.

All orders are shipped from our headquarters in Favara (Ag). Insaneleven.com is an online store: all items can be viewed and purchased online. An just in case you are wondering… no, our storehouse is not open to the public.

Insane Eleven ships to the following countries: Italy, Austria, Belgium, France, Principality of Monaco, Germany, Luxembourg, UK, Holland, Czech Republic, Spain, Hungary, Bosnia, Bulgaria, Croazia, Montenegro, Poland, Serbia, Slovakia, Slovenia, Romania, Portugal, Balearic Islands.

In case your order has not been delivered within the expected time, we recommend:

  1. Check the status of your order: You can check the status of your order and track the delivery at any time. Paste the order number you received with the confirmation e-mail and insert it in the “research” page inside the website sda.it.
  2. Check the delivery address is correct
  3. In case of delivery failure notice, follow the instructions in the notice or contact the SDA courier in your area

For further assistance, contact us at info@insaneleven.com: we will be happy to help you.

Unfortunately it’s not possible to chose the delivery day and/or time. You can contact the courier specified in the confirmation e-mail.

For any information regarding shipping time and cost, please check “Shipment”.

No, it’s not possible to have a same-day delivery, because, as already said, Insane Eleven starts tailoring the items once the order is placed. For further information about delivery, see “Shipment”.

RETURNS AND REFUNDS

Of course, you can choose a different courier than the one who delivered your order, but in this case shipping charges will be your responsibility.

Returns must be shipped to the following address:

INSANE ELEVEN

CONTACT: DITTA LIVRERI LIBERTINO

VIA CICCHILLO 16/20 – 92026 FAVARA (AG)

In case you don’t use our courier, insaneleven.com is not responsible for any theft or loss during shipping and delivery. We recommend therefore to use a trackable shipping method.

Yes you will, provided that returns conditions (see “RETURNS”) are fully satisfied.

You must send your return request to info@insaneleven.com, specifying you would like a free pickup. We will send you all the information together with the return form, to be filled and put inside the parcel.

Please follow the instructions at “RETURNS”. In case one or more of the listed requests are not satisfied, it won’t be possible to have a refund.

Using the tracking number, it’s possible to track your return. Once Insane Eleven receives and accept your return, we’ll send you an e-mail to confirm the refund.

Whatever payment method you used, the refund will be processed as soon as possible, in any case within thirty (30) days starting from the date Insane Eleven is aware of your refund request, after verification of the correct execution and acceptance of return. In order to accelerate this process, please make sure all returned items meet the requirements of our return and refund policy.

Despite returns are free for any order, original shipping cost is not included in the refund.